Privacy Policy

Effective Date: 11/26/2024

Help Send Therapy (“we,” “us,” or “our”) is committed to protecting the privacy of our clients and visitors to our website. This Privacy Policy describes how we collect, use, and protect your personal information in compliance with applicable laws, including the California Consumer Privacy Act (CCPA) and the Health Insurance Portability and Accountability Act (HIPAA).

1. Information We Collect

We may collect the following types of information when you visit our website or use our services:

Personal Information:

  • Name, email address, phone number, and any other information you provide through forms or communications.

Health Information:

  • Information you share for therapy inquiries or appointments, which may be considered Protected Health Information (PHI) under HIPAA.

Website Usage Information:

  • IP address, browser type, device information, and pages visited, collected through cookies or analytics tools.

2. How We Use Your Information

We use your information to:

  • Provide and improve our services.

  • Schedule and manage therapy appointments.

  • Respond to inquiries and communications.

  • Comply with legal and regulatory requirements.

3. Sharing Your Information

We do not sell your personal information. We may share your information only in the following circumstances:

  • With Your Consent: When you explicitly authorize us to share your information.

  • With Service Providers: Who assist us in managing our website or providing our services, under strict confidentiality agreements.

  • As Required by Law: To comply with legal obligations, court orders, or to protect rights and safety.

4. Your Rights Under the CCPA

If you are a California resident, you have the following rights:

  • Right to Know: Request details about the personal information we collect and how it is used.

  • Right to Delete: Request the deletion of personal information we have collected, subject to certain exceptions.

  • Right to Opt-Out: Opt-out of the sale of personal information (Note: We do not sell your information).

  • Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

To exercise your rights, please contact us at hello@helpsendtherapy.com.

5. Data Protection

We implement administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, or misuse. However, no system is 100% secure, and we cannot guarantee the absolute security of your data.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve user experience and analyze website traffic. You can manage cookie preferences through your browser settings.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites, and we encourage you to review their privacy policies.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

9. Contact Us

If you have questions about this Privacy Policy or your privacy rights, please contact us at:

Help Send Therapy
(no listed address. Please contact us immediately at:
hello@helpsendtherapy.com
(949) 307-9661